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I purchased a 50 pack of ESE decaf coffee pods earlier this year, the ones in the green packaging. Looking on the Internet to place another order there are no decaf options. Have you discontinued this?

Admin:

Hi Terence

All our decaf. ESE pods are available here

https://www.thecoffeepod.co.uk/contents/en-uk/d48_ESE_44mm_DeCaffeinated_coffee_Pods.html

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Hi There, who supplies you with the packed ESE pods or do you pack them yourselves?

Admin:

We make them ourselves

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My order number is 191149 and was well received yesterday. I found that it is not what I used to have every day. May I swap another box of Midnight French Roast?

Admin:

Hi again, as per email just pop them back to us with a note saying what you want them changed for.:-)

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How do i deregister/close my account with you.

Admin:

Hi John

Checking your details the last time you ordered was 20th October 2020, so your login will have already been deleted

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Why do coffee pods split when used?

Admin:

Hi Ian

You need to take them out of the machine as soon as they are used, as they are only paper, they are not a paper/plastic fibre as used in tea bags