When you place an order, we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
This information is used to process orders and to provide a more personal shopping experience.
We do not hold or store any customer’s financial details in relation to their credit and debit cards with regard to the transaction.
Any orders placed by telephone; the financial details (credit/debit card details) are destroyed as soon as the transaction is completed.
Please be assured we take financial details of our customers very serious, and never hold or store any financial details at any time.
If you have any question regarding our
privacy policy please contact our customer service team on 01963-31137, by
using the Contact Us Form or write to 'Web Customer Services' at the address
shown below.
We may use this information to tell you about changes to our website and to let
you know about our products or services. If you do not wish to receive this
information, please use our ‘Contact Us’ page on the website. We do not sell,
trade or rent your personal information to other companies.
Integration of the Trusted Shops Trustbadge
Following an order, the Trusted Shops Trustbadge is incorporated into
this web page in order to display our Trusted Shops trustmark for buyers and
the eventually collected reviews, as well as the Trusted Shops product offer.
In balancing the various interests, this serves to safeguard our legitimate
prevailing interests in an optimised marketing of our offer. The trustbadge and
the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str.
15C, 50823 Köln.
Whenever a trustbadge is called up, the web server automatically stores
a so-called server log file which contains, for example, your IP address, the
date and time of retrieval, the data volume transferred and the requesting
provider (access data), and documents the retrieval. This access data will not
be evaluated and will be automatically overwritten seven days after your visit
to the page.
Other personal information will only be transferred to Trusted Shops if
you decide, after completing an order, to use Trusted Shops products or have
already registered for their use. In this case, the contractual agreement
between you and Trusted Shops applies.
Security
When you place orders or access your account information, you are connected to
our secure server. The secure server software (SSL) encrypts all information
you input.
Furthermore, all
information is collected lawfully and in accordance with the Data Protection
Act 1988.
Ordering
Process
There are two ways to order: The easiest way to order is by using our
webcart on our website, it is totally secure and very easy to use. The second
way is to phone your order through to us, if you are in the UK call us on
01963-31137, if you are phoning from outside the UK call +44 (0) 1963-31137
Delivery
We will despatch your order within 48 hours of it being placed subject to, stock
levels, Company closure and bank holidays. If there is going to be a delay for
any reason we will contact you.
Customs, Taxes and Duties You may be required to pay import duties and taxes which are levied once your order reaches your country. Additional charges for customs clearance are also your responsibility; we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. In addition, when ordering, you are the importer for customs purposes and you must comply with all laws and regulations of the country in which you are receiving the goods.
Cancellation or Changing your order
Once you have placed your order you will be issued with an order number and an
email confirmation. You can cancel from the day you placed the order up to 7
working days after receiving the goods for any reason. We will refund the full
amount paid for the goods to you within 30 days. Returning orders or item/s is
at the consumer's cost, www.thecoffeepod.co.uk can arrange to collect
them, and deduct the direct cost from the refund. Please call us on +44 (0)
1963-31137 or Contact Us Form stating your name and invoice number.
Returns
We endeavour to supply only the highest quality products. However, if you are
unhappy with the product in anyway it can be returned to us within 28 days
following the steps outlined below. We aim to keep the process as simple as
possible.
Returning orders or item/s is at the consumer's cost. For your own protection,
we suggest you use a secure delivery method, which requires a signature upon
delivery. Please return the items to the address shown at the bottom of our
delivery note enclosed with your order. Please include the completed returns
slip or a piece of paper with your name and address, order number, reason for
return and the date on which you receive it.
Faulty Items - If an item is found to be faulty, which you did not order, or
for any other reason which is our fault, please contact our us on +44 (0)
196331137 or by Contact Us Form We will then arrange with you
suitable collection or return shipping options. If goods are found to be
faulty, which you did not order, or our fault will give you a FULL refund plus
any return shipping costs incurred. For electrical items please check or read
your manufactures user manual, operators guide or instructions. Most problems
can be fixed by following/reading the troubleshooting or FAQ sections.
Copyright/Trademarks/Data
Protection
All content included on this site including but not limited to web site design,
text, graphics, logos, and the selection and arrangement thereof are the property
of The Coffee Pod or its suppliers and are protected by UK and
international copyright laws. All software used on this site is the property
of The Coffee Pod ad or its software suppliers and is protected
by UK and international copyright laws. You may view, copy and print
portions of our website for the sole purpose of placing an order with us. The
materials on our website may not be used for any other purpose. We will use the
information you provide and the records of items you buy to constantly monitor
and improve our service and for marketing purposes in accordance with our Privacy
Policy
Contract for the supply goods
The display of goods
on TheCoffeePod.co.uk site amounts to an invitation to treat only and is
not an offer to sell goods at any price indicated. No contract for the supply
of goods will be deemed to exist between you and The Coffee Pod unless, and
until, an email is sent by The Coffee Pod to you confirming that your
order has been shipped. This confirmation e-mail amounts to an acceptance
by thecoffeepod of your offer to buy goods from The Coffee
Pod and this acceptance is effective regardless of whether or not you
receive the e-mail. The Coffee Pod are free to withdraw from a
prospective contract at any time prior to acceptance. This also applies in the
case of any error or inaccuracy in respect of the goods, any description
applied to the goods, the availability of the goods or the order itself.
Payment
You can pay by any, Visa, MasterCard, Electron, AmEx, or PayPal. To
ensure that shopping on-line is secure, your credit/debit details will be
encrypted using SSL technology.
The prices displayed on are web site are in £GBP British pound Sterling.
Our terms and conditions do not affect your statutory rights as a consumer.
Complaints
If you have any comments about anything we do please contact us on Contact Us
Form or telephone us on +44 (0) 1963-31137, or write to us at the address
below. We endeavour to respond to all complaints within five working days.
Contacting
Us
Our Address is :
The Coffee Pod, Unit 1, 18B, Bennett's Field Trading Estate,
Wincanton, Somerset, BA9 9DT Number is : +44 (0) 1963-31137 We can be
contacted by telephone from 9am - 5pm GMT, Monday - Friday.