When you place an order, we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
This information is used to process orders and to provide a more personal shopping experience.
We do not hold or store any customer’s financial details in relation to their credit and debit cards with regard to the transaction.
Any orders placed by telephone; the financial details (credit/debit card details) are destroyed as soon as the transaction is completed.
Please be assured we take financial details of our customers very serious, and never hold or store any financial details at any time.
If you have any question regarding our
using the Contact Us Form or write to 'Web Customer Services' at the address
We may use this information to tell you about changes to our website and to let you know about our products or services. If you do not wish to receive this information, please use our ‘Contact Us’ page on the website. We do not sell, trade or rent your personal information to other companies.
Integration of the Trusted Shops Trustbadge
Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.
In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.
Whenever a trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.
Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.
When you place orders or access your account information, you are connected to our secure server. The secure server software (SSL) encrypts all information you input.
information is collected lawfully and in accordance with the Data Protection
There are two ways to order: The easiest way to order is by using our webcart on our website, it is totally secure and very easy to use. The second way is to phone your order through to us, if you are in the UK call us on 01963-31137, if you are phoning from outside the UK call +44 (0) 1963-31137
We will despatch your order within 48 hours of it being placed subject to, stock levels, Company closure and bank holidays. If there is going to be a delay for any reason we will contact you.
Delivery can be made selected by either of the following (UK)
Standard Delivery - We use Royal Mail - First Class Post - charges are made depending on weight of order, but are between £1.35 & £4.95 - this is for parcels up to 1.5kg, over this weight we will ship by courier (DPD) for UK mainland (but not always) for offshore or Highlands, and N.I we will still delivery by Royal Mail.
If you need courier delivery then please select at checkout to make sure.(some heavier items carry a surcharge of £1 or more)
We reserve the right
to send parcels by courier even if Royal Mail delivery is selected at checkout.
UK Courier (£5.95 - £8.95 UK Mainland) (some heavier items carry a surcharge of £1 or more) Cut off time Courier Despatch is 14.00 Please note, some items such as Coffee Machines etc. have a delivery charge supplement.
Some Coffee Machines may not be available for next day, and may take two days or more, please phone if this will be a problem
Highlands Post Codes for Courier Delivery (2 Day): FK17-22, G83, IV1-28, IV33-39, KW5-14, PA21-33, PA35-40, PH15-26, PH30-42, AB30-38, AB44-56,
Islands Post Codes (2 Day) HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48,PA60-78, PH42-44, ZE1
Northern Ireland: All BT postcodes (2 Day)
Channel Islands & Isle Man Post Codes - JE, GY IM
UK.Deliveries are made between 8am-6pm Monday-Friday and requires a signature. If you are out the driver will put a card through your door and you can collect your parcel from the local depot.The delivery tariffs is based on the weight of the total order.
Our Courier is normally DPD and is normally on a Next Working Day (Monday - Friday) Service (96%) for UK Mainland, they offer the Predict Service which offer the following:
You are given a one-hour delivery window
You are notified of this by text or email
If not convenient
they can use the text or email to change the delivery date
Most deliveries will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order.
(Next Day does not include Bank Holidays or Weekends - Please check DPD website for delivery days over Xmas & New Year period)
Customs, Taxes and Duties You may be required to pay import duties and taxes which are levied once your order reaches your country. Additional charges for customs clearance are also your responsibility; we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. In addition, when ordering, you are the importer for customs purposes and you must comply with all laws and regulations of the country in which you are receiving the goods.
Cancellation or Changing your order
Once you have placed your order you will be issued with an order number and an email confirmation. You can cancel from the day you placed the order up to 7 working days after receiving the goods for any reason. We will refund the full amount paid for the goods to you within 30 days. Returning orders or item/s is at the consumer's cost, www.thecoffeepod.co.uk can arrange to collect them, and deduct the direct cost from the refund. Please call us on +44 (0) 1963-31137 or Contact Us Form stating your name and invoice number.
We endeavour to supply only the highest quality products. However, if you are unhappy with the product in anyway it can be returned to us within 28 days following the steps outlined below. We aim to keep the process as simple as possible.
Returning orders or item/s is at the consumer's cost. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Please return the items to the address shown at the bottom of our delivery note enclosed with your order. Please include the completed returns slip or a piece of paper with your name and address, order number, reason for return and the date on which you receive it.
Faulty Items - If an item is found to be faulty, which you did not order, or for any other reason which is our fault, please contact our us on +44 (0) 196331137 or by Contact Us Form We will then arrange with you suitable collection or return shipping options. If goods are found to be faulty, which you did not order, or our fault will give you a FULL refund plus any return shipping costs incurred. For electrical items please check or read your manufactures user manual, operators guide or instructions. Most problems can be fixed by following/reading the troubleshooting or FAQ sections.
Contract for the supply goods
The display of goods
on TheCoffeePod.co.uk site amounts to an invitation to treat only and is
not an offer to sell goods at any price indicated. No contract for the supply
of goods will be deemed to exist between you and The Coffee Pod unless, and
until, an email is sent by The Coffee Pod to you confirming that your
order has been shipped. This confirmation e-mail amounts to an acceptance
by thecoffeepod of your offer to buy goods from The Coffee
Pod and this acceptance is effective regardless of whether or not you
receive the e-mail. The Coffee Pod are free to withdraw from a
prospective contract at any time prior to acceptance. This also applies in the
case of any error or inaccuracy in respect of the goods, any description
applied to the goods, the availability of the goods or the order itself.
You can pay by any, Visa, MasterCard, Electron, AmEx, or PayPal. To ensure that shopping on-line is secure, your credit/debit details will be encrypted using SSL technology.
The prices displayed on are web site are in £GBP British pound Sterling.
Our terms and conditions do not affect your statutory rights as a consumer.
If you have any comments about anything we do please contact us on Contact Us Form or telephone us on +44 (0) 1963-31137, or write to us at the address below. We endeavour to respond to all complaints within five working days.
We are a Trusted Shops’ member and have obliged ourselves to the Trusted Shops’ Code of Conduct. Details of the code can be consulted at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf
Our Address is :
The Coffee Pod, Unit 1, 18B, Bennett's Field Trading Estate, Wincanton, Somerset, BA9 9DT Number is : +44 (0) 1963-31137 We can be contacted by telephone from 9am - 5pm GMT, Monday - Friday.