We will despatch your order normally the same day, but within 48 hours of it being placed subject to, stock levels, Company closure and bank holidays.
If there is going to be a delay for any reason we will contact you.
Delivery can be made selected by either of the following (UK) - charges are made depending on weight of order, but are between £2.35 & £5.95 -
Standard Delivery - We use Royal Mail - Tracked 48- this is for parcels up to about 2.5 kg over this weight we will ship by courier (UK Mail) for UK mainland, (but not always)
If you need courier delivery then please select at checkout to make sure.
For offshore or Highlands, and N.I we will still delivery by Royal Mail.
(Some heavier items carry a surcharge of £1 or more)
We reserve the right to send parcels by courier even if Royal Mail delivery is selected at checkout. (at no extra charge to the customer)
If you would like Royal Mail delivery even if the parcel is 1.5kg or over, please let us know by putting in the 'comments' box during checkout, or emailing us.
UK Courier (£5.95 - £7.95 UK Mainland) -(some heavier items carry a surcharge of £1 or more) (Next Day does not include Bank Holidays, or Weekends - Please check DPD website for Bank Holiday Deliveries)
Cut off time Courier Despatch is 15.00 (Monday - Friday)
Highlands Post Codes for Courier Delivery (2 Day): FK17-22, G83, IV1-28, IV33-39, KW5-14, PA21-33, PA35-40, PH15-26, PH30-42, AB30-38, AB44-56
Islands Post Codes (2 Day) HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48,PA60-78, PH42-44, ZE1-3
Northern Ireland: (2 Day) All BT postcodes (2 Day)
Channel Islands, & Isle Man Post Codes (2 day Courier ) - JE, GY, IM
Note: Channel Islands & Isle Man are classed as UK Standard for Royal Mail delivery, ONLY select if wanting Courier Delivery
Our Courier is normally DPD Courier Services and is normally on a Next Day Service (96%) (for Guaranteed Next Day select a 'Timed' Service)for UK Mainland, they offer the Predict Service which offers the following:
You are given a two hour delivery window
You are notified of this by text or email
If not convenient they can use the text or email to change the delivery date
You can arrange to collect from a local drop off shop
Please note, some items such as Coffee Machines etc. have a delivery charge supplement.
Some Coffee Machines may not be available for next day, and may take two days or more, please phone if this will be a problem.
Note: We normally only ship coffee machines to a UK address, but if you place an order from outside the UK we will contact you to confirm details
UK.Deliveries are made between 8am-6pm Monday-Friday and requires a signature. If you are out the driver will put a card through your door and you can collect your parcel from the local depot.
The delivery tariffs are based on the weight of the total order.
Most deliveries will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order.
Overseas delivery will be made by 'Airmail' or 'Courier' depending on weight
Customs, Taxes and Duties
You may be required to pay import duties and taxes which are levied once your order reaches your country. Additional charges for customs clearance are also your responsibility; we have no control over these purposes and you must comply with all laws and regulations of the country in which you are receiving the goods. charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. In addition, when ordering, you are the importer for customs