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Terms

Our Terms & Conditions 

Ordering Process 
  
There are two ways to order: The easiest way to order is by using our webcart on our website, it is totally secure and very easy to use. The second way is to phone your order through to us, if you are in the UK call us on 01963-31137, if you are phoning from outside the UK call +44 (0) 196331137  
 
Delivery
 
We will despatch your order within 48 hours of it being placed subject to, stock levels, Company closure and bank holidays. If there is going to be a delay for any reason we will contact you.  

 

Delivery can be made selected by either of the following (UK)

 

Standard Delivery - We use  Royal Mail - First Class Post - charges are made depending on weight of order, but are between £1.35 & £4.95 - this is for parcels up to 1.4kg, over this weight we will normally ship by courier (APC) for UK mainland, but not always,  for offshore or Highlands, and N.I we will still delivery by Royal Mail.

 (some heavier items carry a surcharge of £1 or more) If you need courier delivery then please select at checkout to make sure.

 

We reserve the right to send parcels by courier even if Royal Mail delivery is selected at checkout. (at no extra charge to the customer)


UK  Courier (£4.95 - £5.95 UK Mainland) -(some heavier items carry a surcharge of £1 or more)

Cut off time Courier Despatch is 15.00 (Monday - Friday)

 

Highlands Post Codes for Courier Delivery (2 Day): FK17-22, G83, IV1-28, IV33-39, KW5-14, PA21-33, PA35-40, PH15-26, PH30-42, AB30-38, AB44-56

 

Islands Post Codes (2 Day) HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48,PA60-78, PH42-44, ZE1-3

 

Northern Ireland: (2 Day) All BT postcodes (2 Day)

 

Channel Islands & Isle Man Post Codes - JE, GY IM

 

Note: Channel Islands & Isle Man are classed as UK Standard for Royal Mail delivery, ONLY select if wanting Courier Delivery

 

Our Courier is normally APC Overnight  and is normally on a Next Working Day Service (Monday - Friday) (96% of the time, so not guaranteed)) for UK Mainland, they offer the Predict Service which offer the following:

 

  • You are given a two hour delivery window
  • You are notified of this by text or email
  • If not convenient they can use the text or email to change the delivery date

     

     

    Please note, some items such as Coffee Machines etc. have a delivery charge supplement.

     

     

     

    Some Coffee Machines may not be available for next day, and may take two days or more, please phone if this will be a problem. 

     

    Note: We only normally ship coffee machines to a UK address, if you require delivery outside the UK we will contact you before shipping to check all details.


    UK.Deliveries are made between 9am-6pm Monday-Friday and requires a signature. If you are out the driver will put a card through your door and you can collect your parcel from the local depot.

     

    The delivery tariffs is based on the weight of the total order. 
     
    Most deliveries will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order.  

     

    Overseas delivery will be made by 'Airmail' or 'Courier' depending on weight


    Customs, Taxes and Duties

     

    You may be required to pay import duties and taxes which are levied once your order reaches your country. Additional charges for customs clearance are also your responsibility; we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. In addition, when ordering, you are the importer for customs purposes and you must comply with all laws and regulations of the country in which you are receiving the goods. If you do not pay the additional costs if any) and the goods are returned to us by the courier, then any extra charges will be at the expense of the customer.
     
    Cancellation or Changing your order
     
    Once you have placed your order you will be issued with an order number and an email confirmation.

  • You can cancel from the day you placed the order up to 7 working days after receiving the goods for any reason. We will refund the full amount paid for the goods to you within 30 days. Returning orders or item/s is at the consumer's cost, www.thecoffeepod.co.uk can arrange to collect them, and deduct the direct cost from the refund. Please call us on 01963-31137 or email us at sales@thecoffeepod.co.uk stating your name and invoice number.
     
    Returns
     
    We endeavour to supply only the highest quality products. However, if you are unhappy with the product* in anyway it can be returned to us within 28 days following the steps outlined below, and we will refund the cost of the item.

     

    *Coffee Machines, and equipment can only be returned if unused, and have all the packaging etc. A restocking charge of 25% of the price will be made.

     

    We aim to keep the process as simple as possible.
     
    Returning orders or item/s is at the consumer's cost. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Please return the items to the address shown at the bottom of our delivery note enclosed with your order. Please include the completed returns slip or a piece of paper with your name and address, order number, reason for return and the date on which you receive it.
     
    Faulty Items - If an item is found to be faulty, which you did not order, or for any other reason which is our fault, please contact our us on 01934-629356 or by email mail@thecoffeepod.co.uk. We will then arrange with you suitable collection or return shipping options. If goods are found to be faulty, which you did not order, or our fault will give you a FULL refund plus any return shipping costs incurred. For electrical items please check or read your manufactures user manual, operators guide or instructions. Most problems can be fixed by following/reading the troubleshooting or FAQ sections. 
     
    Copyright/Trademarks/Data Protection


    All content included on this site including but not limited to web site design, text, graphics, logos, and the selection and arrangement thereof are the property of Coffee Merchants uk or its suppliers and are protected by UK and international copyright laws. All software used on this site is the property of Coffee Merchants uk or its software suppliers and is protected by UK and international copyright laws. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. We will use the information you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy

     

    Contract for the supply goods

    The display of goods on thecoffeepod site amounts to an invitation to treat only and is not an offer to sell goods at any price indicated. No contract for the supply of goods will be deemed to exist between you and thecoffeepod unless, and until, an email is sent by thecoffeepod to you confirming that your order has been shipped. This confirmation e-mail amounts to an acceptance by thecoffeepod of your offer to buy goods from thecoffeepod and this acceptance is effective regardless of whether or not you receive the e-mail. thecoffeepod are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself.


    Payment
     
    You can pay by any, Visa, MasterCard, Electron, or PayPal. To ensure that shopping on-line is secure, your credit/debit details will be encrypted using SSL technology. You may also pay by cheque or postal order please contact us first before sending your payment. The prices displayed on are web site are in £GBP British pound Sterling

     

    General
     
    We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of 
    England & Wales and any disputes will be decided only by the courts of England. Our terms and conditions do not affect your statutory rights as a consumer.

     


    Complaints
     
    If you have any comments about anything we do please contact us on sales@thecoffeepod.co.uk or telephone us on 00 44 (0)1963-31137, or fax us on 0044 (0)1963-31137, or write to us at the address below. We endeavour to respond to all complaints within five working days.

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  • We are a Trusted Shops’ member and have obliged ourselves to the Trusted Shops’ Code of Conduct. Details of the code can be consulted at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf


     
    Contacting Us
     
    Our Address is:
     
    The Coffee Pod,  Coffee Merchants UK, Unit 1, 18B, Bennett's Field Trading Estate,

    Wincanton, Somerset, BA9 9DT, UK
    Telephone Number is: +44 1963-31137
     
    We can be contacted by telephone from
    9am - 5pm GMT, Monday - Friday.

     

     

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