for The Coffee Pod
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
This information is used to process orders and to provide a more personal shopping experience.
We do not hold or store any customer’s financial details in relation to their credit and debit cards with regard to the transaction.
Any orders placed by telephone, the financial details (credit/debit card details) are destroyed as soon as the transaction is completed.
Please be assured we take financial details of our customers very serious, and never hold or store any financial details at any time.
We may use this information to tell you about changes to our website and to let you know about our products or services. If you do not wish to receive this information, please send us an email email@example.com We do not sell, trade or rent your personal information to other companies.
Integration of the Trusted Shops Trustbadge
Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.
In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.
Whenever a trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.
Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.
When you place orders or access your account information, you are connected to our secure server. The secure server software (SSL) encrypts all information you input.
Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1988.
There are two ways to order: The easiest way to order is by using our webcart on our website, it is totally secure and very easy to use. The second way is to phone your order through to us, if you are in the UK call us on 01963-31137, if you are phoning from outside the UK call +44 (0) 1963-31137
We will despatch your order within 48 hours of it being placed subject to, stock levels, Company closure and bank holidays. If there is going to be a delay for any reason we will contact you.
Delivery can be made selected by either of the following (
Standard Delivery - We use Royal Mail - First Class Post - charges are made depending on weight of order, but are between £1.35 & £4.95 - this is for parcels up to 1.5kg, over this weight we will ship by courier (DPD) for UK mainland (but not always) for offshore or Highlands, and N.I we will still delivery by Royal Mail.
If you need courier delivery then please select at checkout to make sure.
(some heavier items carry a surcharge of £1 or more)
We reserve the right to send parcels by courier even if Royal Mail delivery is selected at checkout.
UK Courier (£4.95 - £5.95 UK Mainland) (some heavier items carry a surcharge of £1 or more) Cut off time Courier Despatch is 15.00
Please note, some items such as Coffee Machines etc. have a delivery charge supplement.
Some Coffee Machines may not be available for next day, and may take two days or more, please phone if this will be a problem.
Highlands Post Codes for Courier Delivery (2 Day): FK17-22, G83, IV1-28, IV33-39, KW5-14, PA21-33, PA35-40, PH15-26, PH30-42, AB30-38, AB44-56,
Islands Post Codes (2 Day) HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48,PA60-78, PH42-44, ZE1-3
Northern Ireland: All BT postcodes (2 Day)
Channel Islands & Isle Man Post Codes - JE, GY IM
UK.Deliveries are made between 8 Monday-Friday and requires a signature. If you are out the driver will put a card through your door and you can collect your parcel from the local depot.
The delivery tariffs is based on the weight of the total order.
Our Courier is normally DPD and is normally on a Next Working Day (Monday - Friday) Service (96%) for UK Mainland, they offer the Predict Service which offer the following:
All content included on this site including but not limited to web site design, text, graphics, logos, and the selection and arrangement thereof are the property of The Coffee Pod or its suppliers and are protected by UK
Contract for the supply goods
The display of goods on TheCoffeePod.co.uk site amounts to an invitation to treat only and is not an offer to sell goods at any price indicated. No contract for the supply of goods will be deemed to exist between you and The Coffee Pod unless, and until, an email is sent by The Coffee Pod to you confirming that your order has been shipped. This confirmation e-mail amounts to an acceptance by thecoffeepod of your offer to buy goods from The Coffee Pod and this acceptance is effective regardless of whether or not you receive the e-mail. The Coffee Pod are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself.
You can pay by any, Visa, MasterCard, Electron, AmEx, or PayPal. To ensure that shopping on-line is secure, your credit/debit details will be encrypted using SSL technology. You may also pay by cheque or postal order please contact us first before sending your payment. The prices displayed on are web site are in £GBP British pound Sterling.
Our terms and conditions do not affect your statutory rights as a consumer.
If you have any comments about anything we do please contact us on firstname.lastname@example.org or telephone us on +44 (0) 1963-31137, or write to us at the address below. We endeavour to respond to all complaints within five working days.
We are a Trusted Shops’ member and have obliged ourselves to the Trusted Shops’ Code of Conduct. Details of the code can be consulted at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf
Our Address is :
The Coffee Pod, Unit 1, 18B, Bennett's Field Trading Estate, Wincanton, Somerset, BA9 9DT Number is : +44 (0) 1963-31137 We can be contacted by telephone from 9am - 5pm GMT, Monday - Friday.