coffee-pod_logo

Privacy Policy

Privacy Policy

for The Coffee Pod

When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

This information is used to process orders and to provide a more personal shopping experience.

We do not hold or store any customer’s financial details in relation to their credit and debit cards with regard to the transaction.

Any orders placed by telephone, the financial details (credit/debit card details) are destroyed as soon as the transaction is completed.

 

Please be assured we take financial details of our customers very serious, and never hold or store any financial details at any time.

 

If you have any question regarding our privacy policy please contact our customer service team on 01963-31137, by email mail@thecoffeepod.co.uk or write to 'Web Customer Services' at the address shown below.
 
We may use this information to tell you about changes to our website and to let you know about our products or services. If you do not wish to receive this information, please send us an email mail@thecoffeepod.co.uk We do not sell, trade or rent your personal information to other companies. 

 

Integration of the Trusted Shops Trustbadge

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.


 
Security
 
When you place orders or access your account information, you are connected to our secure server. The secure server software (SSL) encrypts all information you input.

Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1988.
 
Ordering Process
 
There are two ways to order: The easiest way to order is by using our webcart on our website, it is totally secure and very easy to use. The second way is to phone your order through to us, if you are in the UK call us on 01963-31137, if you are phoning from outside the UK call +44 (0) 1963-31137
 
Delivery 
 
We will despatch your order within 48 hours of it being placed subject to, stock levels, Company closure and bank holidays. If there is going to be a delay for any reason we will contact you.

Delivery can be made selected by either of the following (UK)

 

Standard Delivery - We use Royal Mail - First Class Post - charges are made depending on weight of order, but are between £1.35 & £4.95 - this is for parcels up to 1.5kg, over this weight we will ship by courier (APC Overnight) for UK mainland (but not always) for offshore or Highlands, and N.I we will still delivery by Royal Mail.

 If you need courier delivery then please select at checkout to make sure.

(some heavier items carry a surcharge of £1 or more)

 

We reserve the right to send parcels by courier even if Royal Mail delivery is selected at checkout.


UK Courier (£4.95 - £5.95 UK Mainland)  (some heavier items carry a surcharge of £1 or more)

Cut off time Courier Despatch is 14.30

 

Please note, some items such as Coffee Machines etc. have a delivery charge supplement.

Some Coffee Machines may not be available for next day, and may take two days or more, please phone if this will be a problem.

 

Highlands Post Codes for Courier Delivery (2 Day): FK17-22, G83, IV1-28, IV33-39, KW5-14, PA21-33, PA35-40, PH15-26, PH30-42, AB30-38, AB44-56, 

 

Islands Post Codes (2 Day) HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48,PA60-78, PH42-44, ZE1-3

 

Northern Ireland: All BT postcodes (2 Day)

 

Channel Islands & Isle Man Post Codes - JE, GY IM


UK.Deliveries are made between 8
am-6pm Monday-Friday and requires a signature. If you are out the driver will put a card through your door and you can collect your parcel from the local depot.

The delivery tariffs is based on the weight of the total order.

 

Our Courier is normally APC Overnight and is normally on a Next Working Day (Monday - Friday) Service (96%) for UK Mainland, they offer the Predict Service which offer the following:

  • You are given a two hour delivery window
  • You are notified of this by text or email
  • If not convenient they can use the text or email to change the delivery date



    Most deliveries will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order.


    Customs, Taxes and Duties
     
    You may be required to pay import duties and taxes which are levied once your order reaches your country. Additional charges for customs clearance are also your responsibility; we have no control over these charges. Customs policies vary widely from country to country; you should contact your local customs office for further information. In addition, when ordering, you are the importer for customs purposes and you must comply with all laws and regulations of the country in which you are receiving the goods.
     
    Cancellation or Changing your order
     
    Once you have placed your order you will be issued with an order number and an email confirmation. You can cancel from the day you placed the order up to 7 working days after receiving the goods for any reason. We will refund the full amount paid for the goods to you within 30 days. Returning orders or item/s is at the consumer's cost, www.thecoffeepod.co.uk can arrange to collect them, and deduct the direct cost from the refund. Please call us on +44 (0) 1963-31137 or email us at mail@thecoffeepod.co.uk stating your name and invoice number.
     
    Returns
     
    We endeavour to supply only the highest quality products. However, if you are unhappy with the product in anyway it can be returned to us within 28 days following the steps outlined below. We aim to keep the process as simple as possible.
     
    Returning orders or item/s is at the consumer's cost. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Please return the items to the address shown at the bottom of our delivery note enclosed with your order. Please include the completed returns slip or a piece of paper with your name and address, order number, reason for return and the date on which you receive it.
     
    Faulty Items - If an item is found to be faulty, which you did not order, or for any other reason which is our fault, please contact our us on +44 (0) 196331137 or by email mail@thecoffeepod.co.uk  We will then arrange with you suitable collection or return shipping options. If goods are found to be faulty, which you did not order, or our fault will give you a FULL refund plus any return shipping costs incurred. For electrical items please check or read your manufactures user manual, operators guide or instructions. Most problems can be fixed by following/reading the troubleshooting or FAQ sections. 
     

     

    Copyright/Trademarks/Data Protection
     
    All content included on this site including but not limited to web site design, text, graphics, logos, and the selection and arrangement thereof are the property of The Coffee Pod or its suppliers and are protected by
    UK
    and international copyright laws. All software used on this site is the property of The Coffee Pod ad or its software suppliers and is protected by UK and international copyright laws. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. We will use the information you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy

     

    Contract for the supply goods

     

    The display of goods on TheCoffeePod.co.uk site amounts to an invitation to treat only and is not an offer to sell goods at any price indicated. No contract for the supply of goods will be deemed to exist between you and The Coffee Pod unless, and until, an email is sent by The Coffee Pod to you confirming that your order has been shipped. This confirmation e-mail amounts to an acceptance by thecoffeepod of your offer to buy goods from The Coffee Pod and this acceptance is effective regardless of whether or not you receive the e-mail. The Coffee Pod are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself.


    Payment
     
    You can pay by any, Visa, MasterCard, Electron, AmEx,  or PayPal. To ensure that shopping on-line is secure, your credit/debit details will be encrypted using SSL technology. You may also pay by cheque or postal order please contact us first before sending your payment. The prices displayed on are web site are in £GBP British pound Sterling. 

     


    England & Wales and any disputes will be decided only by the courts of England.

  •  

    Our terms and conditions do not affect your statutory rights as a consumer.
     
    Complaints
     
    If you have any comments about anything we do please contact us on mail@thecoffeepod.co.uk   or telephone us on +44 (0) 1963-31137, or write to us at the address below. We endeavour to respond to all complaints within five working days.

  •  

  • We are a Trusted Shops’ member and have obliged ourselves to the Trusted Shops’ Code of Conduct. Details of the code can be consulted at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf


     
    Contacting Us
     
    Our Address is :
     
    The Coffee Pod, Unit 1, 18B, Bennett's Field Trading Estate,  Wincanton, Somerset, BA9 9DT Number is : +44 (0) 1963-31137 We can be contacted by telephone from 9am - 5pm GMT, Monday - Friday.